AMCOR Service Solutions | Quality Program
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Quality Program

 

“AMCOR has integrated the quality system into every aspect of their business. From easy access to suggestion and quality input screens at every workstation, to automated tracking and monitoring software, AMCOR has developed a great system for managing quality.  I am very impressed with their ability to not only track quality, but implement systems to continually improve quality.” Martin O’Connell Certification Manager, SGS International

AMCOR is ISO 9001:2015 Certified and has been ISO Certified since 1998.

Policies and Procedures
AMCOR has online policies, procedures, and work instructions for managing all company activities.

Online QIR/Suggestion System
All employees can access the quality system from virtually any menu screen that can have a quality incident (receiving, repair, shipping, sales, etc).  A QIR or suggestion can be populated with information from any order.  This allows every employee to easily initiate a QIR or Suggestion so that it can be addressed at the Management Review Board meeting.

Management Review Board (MRB)
The AMCOR MRB meets to discuss all open QIR’s (Quality Improvement Requests), suggestions, action items and all in warranty returns.  All items must be closed out and feedback provided to the QIR authors (plus all effected parties).

Quality Measurements
AMCOR maintains statistical analysis reports on in-warranty claims, delivery performance, cost savings, process improvements, and customer and vendor QIR’s.

Quality Awareness
All employees receive ongoing training in quality awareness.  A company meeting is held each quarter to discuss quality performance, improvement, company performance, marketing plans and business objectives.